Customer Reviews

Great TV but is very much WORK IN PROGRESS
FINAL UPDATE 04/01/2010:
I have to return my Vizio due to the constant re-booting, happens a lot when I try to utilize the PIP/POP feature and just tonight when I tried to activate the CC when I was using the input for TV. VIZIO tech support has said that this is not normal and wanted to ship a replacement but I said no because:
1) Weird side panel which VIZIO now admits they will be correcting in a re-design of the exterior housing by late spring 2010 or early summer 2010
2) The very unlit remote with too few special feature buttons and poor spacing between the buttons
3) Tech support unable to say when or if the USB ports will ever be turned on!
4) Tech support also said the use of LED back lighting is the reason for the poor on-screen space utilization when the PIP/POP feature is on. Tech support said this will be resolved in the PRO series which they say will have more LED zones to allow for better on-screen space utilization when POP is activated.

I do not know what I will be getting but one room is about to have no TV soon...egad!!! I will soon have some pretty upset teenagers in my house.






Updated review 03/08/2010: Since the review below I would like to add some updates for those interested. One reviewer stated something about "stains/shadows" in the right corners but I could not find any on my unit nor the 4" shadow that from the reviewer's description would run diagonally across the screen. I am looking but nothing. I still rate the picture a 5 and the audio a solid 4 but the remote though is just too difficult to use in the dark or even in low lighting situations. Given VIZIO's design for the remote to replace your other remotes it is not useful as that due to lack of a glow button. The remote is still good but only for part of the day and again the remote still is lacking many dedicated "special" feature buttons.
My biggest concern though is the TV "locking up and re-booting" which it seems to do more frequently when I utilized the PIP/POP feature. I have a call in to VIZIO and several e-mails and they are currently researching the issue. I think for the price the TV is a great bargain and while I am no videophile/audiophile I think again for this price range the quality of the audio/video is excellent but they do need to fix certain issues. The re-booting, the missing glow and extra feature buttons on the remote, the side panel toggle switch functions, turning on all the USB ports, and the PIP/POP to better utilize the screen space and fix the audio shutting off from the main screen when you turn off the PIP/POP. The VIA apps rock and really make the TV a joy to use, I hope they add YouTube soon.
Like other reviewers, myself included: BE WARY OF THE REVIEWS ON THE VIZIO SITE.






The TV itself is great but not as slim as I expected it to be given how much slimmer my one year plus old VIZIO SV470XVT1A" LCD is. Let's start with what is good about the VIZIO 55". The remote is good and basically takes over all your other remotes and the on screen set-up of the unit is relatively straight forward as well.The wired Ethernet connection worked flawlessly but I can not speak to the wireless capabilities as I did not use that feature. The picture for me was much cleaner and brighter than my VIZIO 47" and to me needed no further adjustments. The VIA apps were easy to access, use and more are being added such as PANDORA...added 2 days after I got my TV. One of the main reasons I love VIZIO is the PIP and more specifically the Picture outside Picture (POP)capabilities of their TVs. I believe VIZIO is the only company that provides the POP to their TVs. PLEASE NOTE as of 03/01/2010: My earlier review said the volume level needed to be very high to be heard clearly but I now realize I am "deaf" lol and so to me the sound is now very good.The price for features and quality was very good to excellent and really can not be beat but...

This Vizio 55" was really put out before its time as many items are either not working or will be at a supposedly later time or the design layout was weird and needed to be corrected before being sent out. I think VIZIO skimped on the number of non-HDMI connections giving you just one each of Component and A/V inputs, if your like me you have several legacy non-HDMI components. I say skimped because VIZIO seems to be reducing inputs on its TVs compared to models from less than a year ago, the VF551XVT has 2 components and 2 AV inputs per the online manual. Yes the VF552XVT has Ethernet capability and VIA apps but I mean if they want to continue to be a standout from SAMSUNG and other high ends then they need to keep these extras as well.

What I think is the real design FLAW: the side panel controls in the manual on page 11 shows a logical layout of the controls but the actual TV itself does not look like that layout but rather: Menu and Channel Up are on the same toggle switch; The Channel Down and Volume Up are on the same toggle switch; and the Volume Down and Input are on the same toggle switch. When I called VIZIO (twice) both times they said the manual picture is generic and applies to many of their TVs and the picture is not an accurate reflection of this model but at the same time did acknowledge that the design of the side controls was non-intuitive.

The first time I used Netflix it seemed to lock up my TV and I was unable to turn it off via remote or the side panel off button. I finally unplugged it and called VIZIO who said that the TV can lock up and in the future hold the side power button down for 30 seconds or more, the issue never happened again. UPDATE 03/01/2010: Over the past few days since the NETFLIX LOCKUP the TV will on its own for no reason I can discern "reboot". I will update if it continues but it has happened now about 5 times. I think it may be because of updates to the apps but I am guessing. I have not called VIZIO yet on this batch of reboots but will if it continues. I am very happy with my VIA apps and the new addition of PANDORA but wish the other apps that already have icons were active, I am greedy lol.

I should also mention that none of the 3 side USB ports are activated as well but I saw that an earlier reviewer says they are but on my TV they are not. I called VIZIO and they said not at this time. This again is weird as the model before this has one USB port and that is active per the on screen manual. If you look at the on-screen manual for the VF551XVT it indicates in the manual the port is active and even has a corresponding button to use the port on the remote control. No such control is on the VF552XVT remote, in fact...

I think the VF552XVT has a good remote and while it does take over many of your other remotes flawlessly, the remote given its size does not have ANY dedicated buttons to call up many of the most used features of the TV. Features such as: changing the TV aspect ratio; changing the PIP size; changing the PIP input source and changing the audio from the Main screen to the PIP input; a mode button to switch between all the pre-set color settings; nor buttons to select the input source. My old VIZIO 47" remote had ALL THESE EXTRA FEATURE BUTTONS AND MORE, some were used a lot and others not so much but always better to HAVE THAN NOT HAVE. TRUST ME FROM PRIOR EXPERIENCE THE ABILITY TO CHANGE THE PIP INPUT SOURCE AND AUDIO AND SIZE IS FANTASTIC AS WELL AS BEING ABLE TO CHANGE THE TV ASPECT RATIO AND MODE. I believe VIZIO either spent too much on the QWERTY keypad or just went giddy adding the QWERTY keypad and forgot how having these special feature buttons on the remote make using the TV much easier. Easier in that use of...

The on screen menu is fantastic but calling it up blocks out about a 25% of the left side of the screen from top to bottom which is very disconcerting especially if you are trying to make adjustments to the picture. It would have been more prudent if the menu had to be so large to then have the balance of the screen show the movie/broadcast but in "squashed" form without having that portion of the picture covered by the menu. Further the POP feature shows the two images side by side but with black bars top and bottom which reduces the overall size of the POP images by about 40-60%...no kidding. I mean you have a big screen with all this unused space when you utilized the POP feature.

I love the VIZIO TV price point with features but clearly this TV NEEDS the USB ports activated and the side panel issues addressed and many more dedicated buttons on the remote to avoid having to always call up a very distracting on-screen menu. The remote while very good is LACKING A MUCH NEEDED GLOW BUTTON and more separation between the buttons. If you buy the TV you will see what I mean by button separation. Look at the on screen manual for the VF552XVT and look at the remote page (enlarge that page about 300%) and compare it to any remotes you have at home and look at those button separation distance, in the dark you will appreciate those button separation distances especially with no glow button. In addition I think the TV is too thick given these are newer models and should be to me much slimmer. My old VIZIO (47" LCD) is about 3 1/2" at its thickest and 2" at its slimmest while the VF552XVT at its slimmest is over 4" thick and at its thickest about 5".

At this time 03/01/2010 I am think of doing more research and maybe getting another LCD brand, SAMSUNG as I like their picture quality but really would like to stay with VIZIO if they can fix the remote issues and USB activation soon. I also hate to give up my POP feature which seems to be unique to VIZIO?


I RATE THE OVERALL TV A 3 BUT PICTURE IS A 5 AND SOUND IS A 4. WOULD I CONTINUE TO BUY VIZIO? YES BUT I WOULD TRY TO CHECK OUT THE FEATURES AND REMOTES NEXT TIME AT A STORE BEFORE BUYING SIGHT UNSEEN. I TRIED TO POST THIS REVIEW AT VIZIO WEBSITE 3 SEPARATE TIMES I ALSO SENT AN EMAIL TO THEIR CUSTOMER SUPPORT AND THEY RESPONDED THAT IT IS IN MODERATION. YET OTHER CUSTOMER REVIEWS ARE BEING POSTED DAILY IF THEY ARE GOOD SO PLEASE BE WARY OF THE REVIEWS AT THE VIZIO SITE. VIZIO SEEMS TO ONLY POST RAVING REVIEWS OF THEIR PRODUCTS ON THEIR SITE. I HOPE THIS HELPS THOSE ABOUT TO PURCHASE. IT IS A GOOD TV BUT GIVEN IT IS THEIR CURRENT FLAGSHIP I THINK IT NEEDS TO BE BETTER ACTIVATED AND MORE BUTTONS ON THE REMOTE AND A GLOW BUTTON TOO. I HAVE UPLOADED IMAGES OF THE SIDE PANEL ISSUE,THE PICTURE OUTSIDE OF PICTURE (POP) ISSUE AND THE ON SCREEN MENU.

A great TV!
I bought my first HDTV nearly ten years ago. It was a pain to hook up with a mass of wires and complex antenna adjustment for broadcast reception. Took hours to set up. The Vizio VF552 was unpacked, put on the stand and hooked up in about ten minutes. I have three Direct DVRs and a blueray DVD player. Just plugged in the HDMI cable and went through the simple start up process. Even the wireless hookup to my secure router worked the first time. I think the remote is reasonably sturdy. The remote is light and easy to use. I like the input button on the opposite side of the remote from the tv on/off button. On an older Visio tv, the input button was next to the main on/off switch and I was forever turning the tv off when I wanted to switch inputs.
One problem with the sharp, bright picture is that you can see set lighting. Programs such as "Chuck" are so realistic you can tell when they are on a set.
My wife told me not to mess with the color adjustments. I think the as-received adjustments are a bit too bright with over saturated colors. I backed off the settings slightly and I think it looks better. Trouble is that programs seem to have drastically different color values and saturation (e.g. "Miami CSI" seems to be grossly saturated.) Not the tv's fault.
I don't understand comments about this unit's color accuracy when the sources seem to vary all over the place. When one program looks good, another looks cold, another warm. The source gamma seems to run the gamut, and I've given up trying to make adjustments for each program. With my old set, I always reduced the saturation and cooled the color tem for "Miami CSI". This unit's dynamic range (i.e. white whites and really black backs) makes it tolerable for me.
We really like the wireless remote that you don't have to point at the set to make changes. It has worked flawlessly. Earlier Vizio models don't have a wireless remote. The keyboard works fine, when needed.
After several weeks, we are completely happy with the performance of this unit.

The value here is unreal
Alright, first things first: This isn't an 8800 series Samsung LED. Get that right out of your head. Now, this IS a XVT series Vizio that offers some serious dollar stretching for all you get.

As others have said, the remote leaves a lot to be desired. Flimsy, a little clumsy, yeah, it could *probably* use a backlight (not a deal breaker by any means, but it would be nice). The keyboard is a wonderful touch, just wish they spent more time on that hinge.

The audio is acceptable, nothing game changing at all. It provides some pretty room filling sound, though, you'd be better served with a stand alone sound system. Games sound pretty anemic; live sports sound very-very good. It's exactly what you would expect for HDTV 15w speakers.

So, you bout a 240hz, LED, 55'' HDTV for the picture, nothing else. Let's touch on that. It's INCREDIBLE. Yes, you can, like I mentioned above, spend thousands more and get a better picture; barely. There is absolutely no sacrifice with this monitor, it does it all and keeps you "oooh'ing" and "awwe'ing" all night. I fought for weeks about what would be the best for my money. What would provide the best experience, what would give me the least amount of buyers remorse (hey, spending this kind of money hurts these days!). This product whole heartedly delivered.

Everything else it provides is the icing on the huge cake! The apps are fantastic, especially the Yahoo integration...oh and Netflix, how can you forget about Netflix?! My 360 is going to be lonely, what, with only playing games on it =P

If you're on the fence, I can't really give you anything to sway you one way or another, but really, at this level of consumer electronics, you aren't going to get anything *bad*, just some better than others. This is one of those that is VERY MUCH better than others, second to very-very few.